Terms of use

1. The service

MonPremierLab offers labs: real business problems to solve in a cloud sandbox created for you, with everything needed to solve them. Each lab is paid for in credits, the platform's currency.

The service runs at monpremierlab.com, in a web browser. There is nothing to install on your computer.

2. The publisher

• Name: MonPremierLab
• Registered office: Douala, Cameroon
• Taxpayer identification number (NIU): P049213549348X
• Contact: WhatsApp +237 6 96 49 11 72

3. Your account

To launch a lab, you create an account with a valid email address, which you confirm with a code. The information you give must be accurate.

• One account is for one person. Creating several accounts to collect the welcome credits more than once is not allowed.
• Keep your password secret. Anything done from your account is treated as done by you.
• If you are a minor, you use the service with the agreement of a parent or of your school.

4. Credits

Credits are used to launch labs. The price of each lab is shown in credits before you launch it.

• You receive welcome credits when you sign up.
• You buy credits from our team on WhatsApp: you choose a pack, pay the amount with the method agreed together, and receive a top-up code to enter on the site. Prices are in CFA francs (FCFA).
• Credits you buy never expire.
• Credits given by a school or a partner may have an end date, shown on your Credits page. On that date, the credits left from that offer are removed.
• Credits cannot be exchanged for money or moved to another account. A top-up code can be used only once.

The cases in which a payment is refunded are set out in our refund policy.

5. Labs and their sandbox

• When you launch a lab, its price is taken from your balance and a sandbox is created for you.
• If the sandbox fails to start, the credits taken are given back to you automatically.
• The sandbox stays available for the time shown on the lab's page, then it is deleted automatically with everything in it. Nothing is kept after deletion.
• You can stop a lab before the end. The credits are not given back in that case.
• The number of labs open at the same time on one account is limited.

6. What is not allowed in a sandbox

A sandbox is for doing the lab and nothing else. You must not use it to:

• mine cryptocurrency or run computations unrelated to the lab;
• send unsolicited messages (spam);
• attack, scan or try to access any system that is not part of your sandbox;
• host or share unlawful content;
• get around the platform's limits or security;
• resell or lend access to the platform.

If these rules are broken, we may stop the lab at once and suspend the account, without giving back the credits. We may also report the facts to the relevant authorities.

7. Reviews

After a lab, you can leave a rating and a comment. The comment is public, signed with your first name and the initial of your surname. It must stay respectful and be about the lab. We may hide a review that does not follow these rules.

8. Referrals

After your first passed lab, you receive a referral link and code. A classmate who signs up with them becomes your referee. The referrer is set at signup and never changes.

• You receive 15% of each referee's first paid purchase, then 10% of their later purchases, for 12 months after they sign up, up to 2,500 FCFA per referee.
• Your referee gets 10% more credits on their first paid pack. These credits are a gift: they are not refunded and are never turned into money.
• Only paid packs count: not welcome credits, the free lab, free or promotional codes, nor sales made by a reseller or to an institution.
• Each earning becomes available 14 days after the purchase. You can turn it into credits (2 credits per franc) or withdraw it by Mobile Money from 5,000 FCFA. Withdrawals are paid by hand, within a few working days.
• Credits, bought or earned through referrals, are never turned into money.

A refunded purchase cancels its earning. We may cancel an earning obtained through abuse (fake accounts, purchases paid by the referrer themselves) and suspend an account's referrals, before any payment. You see your referees' first names, signup dates and number of purchases, never their address.

We may change or end the programme. Earnings already available remain yours.

9. Intellectual property

The scenarios, guides, diagrams and exercises of the labs belong to MonPremierLab. You may use them for your own learning. Copying, publishing or reselling them is not allowed without our written consent.

10. Your personal data

• We collect your name, your email address and your activity on the platform: labs launched, credits, reviews.
• We use this data to run your account, send you the service's emails and improve the labs. We do not sell it.
• If your credits came from a school, its administrator sees, during the programme, the labs you do, the proofs you pass and the credits used. They see nothing you do after you leave the programme, and they lose access to this summary three months after the offered credits end.
• We never ask for your Mobile Money PIN or your card details.
• The data is hosted by our technical providers, including Amazon Web Services and Vercel, whose servers may be outside Cameroon.

You can ask to see, correct or delete your data by messaging us on WhatsApp (+237 6 96 49 11 72).

11. Availability and liability

We do our best to keep the platform and the labs running at all times, but cannot guarantee it. Maintenance or an outage at one of our providers may interrupt the service.

If an outage on our side stops you from doing a lab, contact us: once we have checked, we give you back that lab's credits. Our liability is limited to the value of the credits concerned.

12. Suspending and deleting an account

You can ask for your account to be deleted at any time on WhatsApp. Any credits left are then lost.

We may suspend or delete an account that does not follow these terms.

13. Changes to these terms

We may change these terms. The date of the last update is shown at the top of this page. An important change is announced on the site before it takes effect. Using the service after that counts as accepting it.

14. Governing law and disputes

These terms are governed by the law of Cameroon. If you disagree with us, message us on WhatsApp (+237 6 96 49 11 72) first: we will look for an amicable solution. Failing that, the dispute goes before the competent courts of Douala.